Frequently Asked Questions.

Category 1: The Customer & Lead Experience

Does it sound like a robot? No. We use high-fidelity, natural-sounding voices designed to sound professional, calm, and indistinguishable from a local Winnipeg receptionist. Your callers will feel like they are speaking to a senior member of your team.
Is the AI voice available in different languages? While we specialize in natural-sounding Canadian English, our AI can be configured to support French or other common languages to serve the diverse needs of the Winnipeg community and the broader Canadian market.
What happens in an emergency? The AI is trained to recognize industry-specific urgency. For a plumber, it identifies a "burst pipe"; for a lawyer, an "urgent court date." It can perform a warm transfer to your mobile line or direct the caller to your emergency contact immediately.
Can the AI recognize returning clients? Yes. When integrated with your CRM (like Jobber, HubSpot, or Pipedrive), the AI recognizes existing phone numbers and greets clients by name, providing a personalized experience that reflects your business's high standards.

Will it double-book my team? Never. The AI performs a real-time sync with your Google Calendar or industry software (like Jobber for trades or JaneApp for clinics) to ensure it only offers available time slots.
Does it work with my existing Winnipeg business number? Yes. You don’t need to change your number. You simply set up "conditional call forwarding" so that calls only go to the AI when your lines are busy, you’re on a job site, or your office is closed.
Can the AI handle multiple calls at once? Unlike a human receptionist who can only handle one person at a time, our AI manages an unlimited number of concurrent calls. No potential lead will ever hear a busy signal again.
What happens if the AI doesn't know the answer to a question? Our AI is programmed to stay within your specific business protocols. If a caller asks something outside its training, it will politely explain that a specialist needs to handle the request and will offer to schedule a callback or take a detailed message.

Is my data used to train AI models? No. This is a core PrimeReception standard. We have strictly opted out of all AI model training. Your proprietary business data and client conversations remain 100% private and are never used to improve public models like ChatGPT.
Are you PIPEDA and PHIA compliant? Yes. As a Canadian-owned company, we prioritize data residency and security. We adhere to PIPEDA and Manitoba’s PHIA standards, ensuring that even sensitive medical or legal intake data is handled with enterprise-grade encryption.
What does the Implementation Fee cover? Our one-time fee ($249 - $749+) covers the manual engineering required to build your custom business logic, train your AI on your specific FAQs, and integrate the system seamlessly into your existing CRM or calendar.
Do you offer discounts for long-term partners? Yes. While we offer month-to-month flexibility, clients who choose our Annual Subscription receive a 20% discount on their monthly rate.
How are payments handled? We utilize Stripe for all billing. As a leading global processor, Stripe ensures all transactions are encrypted and secure; your private payment details are never stored on our servers.

What is the average turnaround time for a website? We address common questions like turnaround times, hosting fees, and revision limits. Most custom website builds and upgrades are completed within 2 to 4 weeks, depending on the complexity of the project and the speed of your feedback during the review process.
What does the $49/mo maintenance fee cover? All web builds and upgrades require a $49/mo subscription which covers premium high-speed hosting, SSL security, regular plugin updates, and ongoing technical maintenance to ensure your site never goes down.
Do you offer revisions on the design? Absolutely. Before we launch your site, you will receive a secure staging link to review the build. We will refine the design, copy, and layout until it perfectly matches your vision.